Privacy policy

This Privacy Policy describes how The Burn House (“we”, “us”, “our”, or the “Site”) collects, uses, stores, discloses, and protects your personal information when you visit, interact with, or make a purchase from our website. By accessing or using this Site, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information necessary to operate our business, process transactions, and provide a secure shopping experience. This may include:

  • Personal Identification Information: Name, billing address, shipping address, email address, phone number, and account login credentials.
  • Order Information: Products purchased, order history, transaction details, and communication related to purchases.
  • Payment Information: Payment details processed securely through third-party payment providers. We do not store full payment card numbers.
  • Device & Technical Information: IP address, browser type, operating system, referring URLs, device identifiers, and interaction data.
  • Usage Data: Pages viewed, time spent on the Site, clicks, search queries, and navigation patterns.
  • Customer Support Information: Information provided when contacting us for assistance, including messages and attachments.

2) How We Collect Information

  • Directly from you when you place an order, create an account, subscribe to emails, or contact customer support.
  • Automatically through cookies, pixels, analytics tools, and similar technologies.
  • From third-party service providers that help process payments, fulfill orders, or analyze site performance.

3) How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders, including shipping and delivery coordination.
  • Communicating order confirmations, shipping updates, and customer service responses.
  • Verifying transactions and preventing fraud or unauthorized activity.
  • Improving our website functionality, product offerings, and customer experience.
  • Complying with legal obligations and regulatory requirements.
  • Providing marketing communications where consent has been given.

4) Cookies & Tracking Technologies

The Burn House uses cookies, pixels, and similar tracking technologies to enhance user experience, remember preferences, analyze traffic, and support advertising campaigns. These technologies help us understand how visitors interact with our Site and improve performance.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

5) Data Sharing & Disclosure

We do not sell or rent personal information. We may share information only when necessary to operate our business, including:

  • Payment processors for secure transaction handling.
  • Shipping carriers and logistics providers for order delivery.
  • Website hosting and e-commerce platform providers.
  • Analytics and advertising partners to measure performance and improve services.
  • Legal authorities when required by law or to protect our rights and customers.

6) Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use industry-standard security measures, no online transmission or storage system can be guaranteed 100% secure.

7) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8) Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of personal information, subject to legal exceptions.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

9) Advertising & Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10) Age Restrictions

The Burn House sells products intended for adults only. By using this Site, you confirm that you are of legal age in your jurisdiction to purchase such products. We do not knowingly collect personal information from minors.

11) International Users

If you access the Site from outside our primary operating region, your information may be transferred to and processed in jurisdictions where data protection laws may differ. By using the Site, you consent to such transfers in accordance with this policy.

12) Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the Site following any changes constitutes acceptance of those updates.

13) Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, you may contact:

The Burn House
1126 Mountain Rd, Moncton, New Brunswick, Canada, E1C 2T3
Phone: +1 647-819-1613